Orders within South Africa are dispatched via insured courier within 2 to 4 business days of payment confirmation. Delivery typically takes 1 to 3 business days to major metros and 3 to 5 business days to outlying areas. Shipping is complimentary on orders over R5,000; a flat R250 fee applies below that threshold. International shipping is available on request. Contact us before ordering for a quote and estimated timeline.
We offer a 7 day return window from the date of delivery on all items except final sale pieces (clearly marked at checkout). To qualify, items must be unused, in their original condition, with all tags, dust bags and documentation included. Return shipping is arranged through us to preserve the chain of custody for authentication purposes. Refunds are issued to the original payment method within 5 to 10 business days of the returned item passing reinspection.
Watches and fine jewellery may be subject to an additional inspection fee if returned with signs of wear beyond trying on.
Every item listed on Maison Aurelia passes through a structured, multipoint inspection before it is offered for sale:
Both. Each listing is clearly marked with its condition, from "New, Boxed" boutique new stock to graded preowned condition (Very Good, Excellent or Pristine).
Yes. Contact us with the product name and we'll send extra images, the full condition report, or close ups of hardware and date codes.
Contact us within 48 hours of delivery with photos. We'll arrange a return and full refund, no questions asked, if the item doesn't match its listing.
